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MY LIVING GUIDE

Quick
Reference

Gateway, NHBC, emergency helpline, managing agent, local authority and utility contacts.

Quick Reference

Customer service

Gateway

Telephone
020 8709 4300
Freephone
0800 052 9922
Email
customer.services@gatewayhousing.org.uk
Address
Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Warranty claims

NHBC

Telephone
+44 (0)800 035 6422
Email
claims@nhbc.co.uk
Website
www.nhbc.co.uk
Urgent support

Emergency

Provider
Gateway
Telephone
020 8709 4300
Freephone
0800 052 9922
Email
customer.services@gatewayhousing.org.uk
Address
Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Building management

Managing Agent

Organisation
James Andrew Residential (JAR)
Tel
0207 501 2816
Email
RegentsViewConcierge@jaresidential.com
Open Hours
24/7 hours support
Local services

Local Authority

Organisation
London Borough of Tower Hamlets
Telephone
+44 (0)20 7364 5000
Website
www.towerhamlets.gov.uk
Utilities

Electricity

Pozitive Energy is the default supplier for your apartment. Please ensure that you switch your electricity supplier as soon as you complete.

Website
https://pe.solutions/utilities
General phone number
+44 (0)33 3370 9900
Emergency phone number
105 (Distribution Network Operator)
Home systems

Heating & Hot Water

Provider
Metropolitan-uk
Website
www.metropolitan-uk.co.uk
General phone number
+44 (0)29 2010 0346
Emergency phone number
+44 (0)29 2010 0346
Utilities

Water

Provider
Leep Utilities
Website
https://www.leeputilities.co.uk/water-1
General phone number
+44 (0)34 5122 6780
Billing phone number
+44 (0)34 5122 6780
Emergency phone number
+44 (0)30 0373 3540
Emergency contacts

Hospital

Telephone
101 (General enquiries) / 999 (Emergencies)
Emergency contacts

Police

Telephone
101 (General enquiries) / 999 (Emergencies)

Quick Reference 2

Customer service

Gateway

Telephone
020 8709 4300
Freephone
0800 052 9922
Email
customer.services@gatewayhousing.org.uk
Address
Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Warranty claims

NHBC

Telephone
+44 (0)800 035 6422
Email
claims@nhbc.co.uk
Website
www.nhbc.co.uk
Urgent support

Emergency

Provider
Gateway
Telephone
020 8709 4300
Freephone
0800 052 9922
Email
customer.services@gatewayhousing.org.uk
Address
Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Building management

Managing Agent

Organisation
James Andrew Residential (JAR)
Tel
0207 501 2816
Email
RegentsViewConcierge@jaresidential.com
Open Hours
24/7 hours support
Local services

Local Authority

Organisation
London Borough of Tower Hamlets
Telephone
+44 (0)20 7364 5000
Website
www.towerhamlets.gov.uk
Utilities

Electricity

Pozitive Energy is the default supplier for your apartment. Please ensure that you switch your electricity supplier as soon as you complete.

Website
https://pe.solutions/utilities
General phone number
+44 (0)33 3370 9900
Emergency phone number
105 (Distribution Network Operator)
Home systems

Heating & Hot Water

Provider
Metropolitan-uk
Website
www.metropolitan-uk.co.uk
General phone number
+44 (0)29 2010 0346
Emergency phone number
+44 (0)29 2010 0346
Utilities

Water

Provider
Leep Utilities
Website
https://www.leeputilities.co.uk/water-1
General phone number
+44 (0)34 5122 6780
Billing phone number
+44 (0)34 5122 6780
Emergency phone number
+44 (0)30 0373 3540
Emergency contacts

Hospital

Telephone
101 (General enquiries) / 999 (Emergencies)
Emergency contacts

Police

Telephone
101 (General enquiries) / 999 (Emergencies)