Customer service
Gateway
- Telephone
- 020 8709 4300
- Freephone
- 0800 052 9922
- customer.services@gatewayhousing.org.uk
- Address
- Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Internal reference
Kitchen Sink
A working reference for the components, icons, typography and colours currently used across the Living Guide.
Components
Reusable interface pieces
QuickLinks
components/ui/QuickLinks.astro Help Videos Watch short video guides for key home features and systems. Emergency assistance Emergency repair guidance and urgent support details. Emergency contacts Police, ambulance, fire, utilities and key local services. Fire safety Stay put strategy, alarms, sprinklers and front door fire safety. Refuse and recycling Bin store access, recycling centres and bulky waste guidance. Energy and carbon Efficient features, water use, ecology and responsible purchasing guidance.
QuickLinks v2
Kitchen sink exploration / alternating cards Help Videos Watch short video guides for key home features and systems. Emergency assistance Emergency repair guidance and urgent support details. Emergency contacts Police, ambulance, fire, utilities and key local services. Fire safety Stay put strategy, alarms, sprinklers and front door fire safety. Refuse and recycling Bin store access, recycling centres and bulky waste guidance. Energy and carbon Efficient features, water use, ecology and responsible purchasing guidance.
ChapterCard
components/ui/ChapterCard.astro AlertPanel
components/ui/AlertPanel.astro Information panel
Use this for helpful information that should stand apart from body copy.
Warning panel
Use this for notices that need extra attention but are not emergencies.
Danger panel
Use this for urgent safety, emergency or risk-led guidance.
Cards and modules
InfoCard / ContactCard / SystemModule Info card
Compact card for supporting content, checklists or short guidance.
System module
Used in guide pages for grouped product, system or process information.
Quick Reference v2 variants
ContactCard variant="outline-alt" / QuickReferenceCards variant="outline-alt" Gateway Housing customer.services@gatewayhousing.org.uk 020 8709 4300 Gateway Freephone Customer Services 0800 052 9922 Emergency repairs Gateway Housing emergency repair support 020 8709 4300 James Andrew Residential (JAR) RegentsViewConcierge@jaresidential.com 0207 501 2816
Warranty claims
NHBC
- Telephone
- +44 (0)800 035 6422
- claims@nhbc.co.uk
- Website
- www.nhbc.co.uk
Urgent support
Emergency
- Provider
- Gateway
- Telephone
- 020 8709 4300
- Freephone
- 0800 052 9922
- customer.services@gatewayhousing.org.uk
- Address
- Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
Building management
Managing Agent
- Organisation
- James Andrew Residential (JAR)
- Tel
- 0207 501 2816
- RegentsViewConcierge@jaresidential.com
- Open Hours
- 24/7 hours support
Local services
Local Authority
- Organisation
- London Borough of Tower Hamlets
- Telephone
- +44 (0)20 7364 5000
- Website
- www.towerhamlets.gov.uk
Utilities
Electricity
Pozitive Energy is the default supplier for your apartment. Please ensure that you switch your electricity supplier as soon as you complete.
- Website
- https://pe.solutions/utilities
- General phone number
- +44 (0)33 3370 9900
- Emergency phone number
- 105 (Distribution Network Operator)
Home systems
Heating & Hot Water
- Provider
- Metropolitan-uk
- Website
- www.metropolitan-uk.co.uk
- General phone number
- +44 (0)29 2010 0346
- Emergency phone number
- +44 (0)29 2010 0346
Utilities
Water
- Provider
- Leep Utilities
- Website
- https://www.leeputilities.co.uk/water-1
- General phone number
- +44 (0)34 5122 6780
- Billing phone number
- +44 (0)34 5122 6780
- Emergency phone number
- +44 (0)30 0373 3540
Emergency contacts
Hospital
- Telephone
- 101 (General enquiries) / 999 (Emergencies)
Emergency contacts
Police
- Telephone
- 101 (General enquiries) / 999 (Emergencies)
Card variations
Gateway contact and important info cards Primary contact
Gateway Housing
Report warranty matters and questions about your new home during normal office hours.
Customer Services 020 8709 4300
Call Customer Service Building support
James Andrew Residential
Managing agent for shared facilities and communal areas at Trewby Building.
Managing Agent 0207 501 2816
Email Concierge Card variations v2
No left rule / contact detail icons / tertiary icon tokens Gateway
Customer Service
Warranty matters, handover questions and support during the first year.
- 020 8709 4300
- customer.services@gatewayhousing.org.uk
- 409-413 Mile End Road, London, E3 4PB
James Andrew Residential
Managing Agent
Management and communal areas at Trewby Building.
- 0207 501 2816
- RegentsViewConcierge@jaresidential.com
- 24/7 hours support
Leep Utilities
Water
Apartment water billing and water emergency contact details.
- +44 (0)34 5122 6780
- Emergency: +44 (0)30 0373 3540
- leeputilities.co.uk/water-1
Card variations v3
Green-only cards / typography and iconography study Urgent support
Emergency repairs
Gateway Housing handles emergency repairs that put health, safety or security at immediate risk.
Urgent support
Emergency repairs
Gateway Housing handles emergency repairs that put health, safety or security at immediate risk.
Interactive guide components
DefectChecker / EmergencyPanel Defects
We classify defects in three categories
Please pay close attention to the defects categories below.
If there is immediate danger
- LEAVE IMMEDIATELY, together with anybody else in the flat.
- Do not stay behind to try to put the fire out.
- Close the front door of your flat and leave the building.
- DO NOT USE THE LIFT.
- CALL THE FIRE BRIGADE BY DIALING 999.
VideoGallery
components/guide/VideoGallery.astro 
External
- The building exterior
- Video entry phone system
- Walkthrough into flat
Communal
- Post box
- Bin store
- Bike store
Doors
- Front door handle
- Front door lock
- Balcony door
Windows
- Window open modes
- Blinds location
Wheelchair Features
- Adjustable worktop
- Adjustable sink
Internal Displays
- Video entry phone system
- Thermostat
Bathroom
- Sink
- Shower
- Towel rail
- Toilet
Kitchen
- LED kitchen lights
- Cooker and hob, extractor hood, fridge / freezer
- Refer to manufacturers guide and ensure warranty registered
- Mixer tap and stainless steel sink
Isolator Switches
- Cooker, fridge, dishwasher
- Utility room
Ceiling Mounts & Detectors
- Smoke detector
- Sprinklers
- Fire alarm
- Heat alarm
Utility Cupboard
- Electricity meter
- Consumer unit
- Fibre and digital TV to the home hub entry point
- Media plate
- Mains water isolation valve
- Water meter
- Heating and hot water programmer
- UFH manifold (check if there is an app)
- Water source heat pump (for heating and hot water)
- MVHR
- Washing machine
- Utility room isolator switches
FixtureTable
components/guide/FixtureTable.astro Reference schedule of key finishes, fittings and selected product specifications.
| Area | Item | Description |
|---|---|---|
| General | Pure Brilliant White Supermatt | Ceiling finish - Dulux |
| External | Aluminum decking RAL 7015 | Balcony decking - Yuanda |
| Bathroom | Chiffon White Eggshell Emulsion | Ceiling finish - Dulux |
| Wheelchair Unit | Portman 21 washbasin - S2252 | Wash basin - Ideal Standard |
| Kitchen | Nuvola 2373 | Wall and base units - Casalube (Creo) |
| Electrical | CMA036 - White | Sockets - Scolmore |
| Electrical | CMA010 - White | Switches - Scolmore |
| Kitchen | WSB/40/1X20-2X10-098 | Waste / recycling bin - 1810 Company |
Icons
Current Lucide icon set
Tertiary icon set
Light background / tertiary green symbol Phone Mail Clock MapPin Siren ShieldCheck Droplets Bolt Vibrant background icon set
Same symbols / vibrant highlight background Phone Mail Clock MapPin Siren ShieldCheck Droplets Bolt BadgeCheck Bolt Building Building2 CalendarCheck ClipboardCheck ClipboardList Droplets FileWarning Home House Info Leaf LifeBuoy Mail MapPin Menu Microwave NotebookTabs Phone PhoneCall Recycle Settings ShieldAlert ShieldCheck Siren Sofa Thermometer TriangleAlert Users Video Wrench Typography
Type scale and weights
H1 / Proxima Nova Black / 900 Welcome Home
H2 / Proxima Nova Bold / 700 Guide section heading
H3 / Proxima Nova Bold / 700 Component heading
Body / Inter Regular / 400
This Living Guide helps residents find key information about their new home, systems, local area and support contacts.
Eyebrow / Inter Bold / 700
Quick Reference
Colours
Design tokens
Primary
--color-primary #00765c Primary dark
--color-primary-dark #004c3d Secondary
--color-secondary #7db21a Tertiary
--color-tertiary #9FD841 Vibrant highlight
--color-highlight-vibrant #baf55b Vibrant highlight alt
--color-highlight-vibrant-2 #c8fde7 Ink
--color-ink #111513 Muted
--color-muted #5e6661 Line
--color-line #d9ded8 Surface
--color-surface #ffffff Surface soft
--color-surface-soft #f5f7f2 Surface tint
--color-surface-tint #eaf2e3 Surface V2 alt
--color-surface-v2-alt #f5faf8 Warning
--color-warning #F19282 Warning soft
--color-warning-soft #fff5e1 Danger
--color-danger #8a1f1b Danger soft
--color-danger-soft #fbe9e7 Surface raised
--color-surface-raised #ffffff